Find answers to the most common questions across all areas of ExpertCareerGuide.com. Use the section links below to jump directly to the topic you need.
Account & Registration · Sessions & Bookings · Knowledge Hub & Publishing · Digital Library & E-Books · Affiliate Program · Expert Profiles & Listings · Technical Issues · Community Standards · Legal & Privacy
Account & Registration
| Q: How do I create an account on ExpertCareerGuide.com? To create an expert account, go to expertcareerguide.com/register and complete the expert onboarding form. Once you’ve sent it in, we will contact you for more information and details regarding your credentials. To create a member account, click the sign up button at the upper right corner of the ECG platform. After registering you will receive a confirmation email — click the link inside to activate your account. If you do not see the email within five minutes, check your spam or junk folder. |
| What is the difference between a Member account and an Expert account? A Member account is for students, professionals, and anyone who wants to book sessions, access the Knowledge Hub, browse the Digital Library, submit content as a contributor, and participate in the affiliate program. An Expert account (also called a Vendor account) is for educators and industry professionals who want to list advisory sessions on the Browse Experts directory and build a public expert profile. You can register directly as an Expert from the registration page or upgrade from a Member account later. |
| Is registration free? Yes. Registration is permanently free. There is no subscription fee and no credit card is required to create an account. Paid features — such as purchasing e-books or booking paid sessions — are charged only when you choose to use them. |
| I did not receive my confirmation email. What should I do? First check your spam or junk folder — confirmation emails from automated systems are frequently filtered. If it is not there, wait five minutes and check again. If you still have not received it, use the Contact Us form and select “Account & Registration” as your issue type. The support team can manually verify and activate your account. |
| How do I reset my password? Click “Forgot password?” on the Sign In form. Enter your registered email address and you will receive a password reset link. The link expires after 24 hours — if it expires, request a new one. If you no longer have access to your registered email address, use the Contact Us form for manual account recovery. |
| Can I change my username after registering? Usernames cannot be changed once an account is created as they are used to identify your contributor profile and affiliate attribution. If you have a genuine reason for needing a username change — such as a legal name change or a significant professional rebrand — contact the support team via the Contact Us form. |
| Can I have more than one account? No. Each person may hold only one account on ExpertCareerGuide.com. Multiple accounts per individual are a violation of the Terms of Service and may result in all associated accounts being suspended. This applies to affiliate accounts as well — self-referral through multiple accounts is prohibited. |
| How do I deactivate or delete my account? Open your profile, go to your profile settings, at the bottom of the page, on the right side, you will see the link “X Delete Account” and it will begin the process of deleting your account. |
Sessions & Bookings
| How do I book a session with an expert? Go to expertcareerguide.com/experts/browse-experts and browse the expert directory. Open an expert’s profile, review their background and session listings, select a session type, choose an available date and time, and confirm your booking. Payment is processed at the confirmation stage for paid sessions. You will receive a confirmation email with your session link. |
| Are there free sessions available? Yes. Martin Asturias, founder of ExpertCareerGuide.com, offers a free 15-minute introductory session open to all registered members. Other experts may also offer complimentary sessions — check individual profiles for availability. Free sessions require no payment but do require a registered account to book. |
| How do I join my session? Your confirmation email contains a video meeting link. Click the link at your scheduled session time — no additional software installation is required. Sessions run directly in your browser. A stable internet connection, a working camera, and a microphone are recommended for the best experience. |
| What happens if I need to cancel or reschedule? Cancellation and rescheduling policies are set by each individual expert and displayed on their profile and session listing before you book. For free sessions, cancellations can be made at any time. For paid sessions, refund eligibility depends on the expert’s stated cancellation window. Review the policy before confirming your booking. |
| What if the expert does not show up to the session? If an expert fails to attend a confirmed session without prior notice, contact the support team via the Account & Billing Support form within 24 hours of the missed session. The team will investigate and process a full refund where applicable. |
| Can I book multiple sessions with the same expert? Yes. You can rebook directly from an expert’s profile or from your session history in your account dashboard. Many members build ongoing advisory relationships with experts over several sessions — there is no limit to how many sessions you can book with any individual expert. |
| Are sessions recorded? Sessions are not recorded automatically by the platform. Any recording requires the explicit mutual consent of both the member and the expert before the session begins. The platform does not store, monitor, or share session content. |
| How do sessions work for group bookings? Group sessions are currently in development and will be available in 2026. Individual one-on-one sessions are the only format currently available. Interested institutions or organisations can register their interest via the Contact Us form. |
| I was charged for a session but cannot find my booking. What should I do? Contact the support team via the Account & Billing Support form immediately. Include your payment reference number, the amount charged, the date of the transaction, and the payment method used. The team will locate your booking and resolve the issue within 1 to 2 business days. |
Knowledge Hub & Publishing
| What is the Knowledge Hub? The Knowledge Hub is ExpertCareerGuide.com’s central content library — a collection of expert-written articles, academic publications, career guides, memoirs and stories, study notes and learning resources, and digital library e-books. All content is contributed by verified platform members and reviewed by the editorial team before publication. Everything in the Knowledge Hub is free to read. |
| How do I submit content for publication? Go to expertcareerguide.com/submission and complete the Contributor Submission Form. Select your content type, complete all required fields, attach your document or paste a Google Docs link, and submit. You will receive an acknowledgement email and a review decision within 7 to 14 business days. |
| What content types can I submit? You can submit Articles & Insights, Academic Publications, Career Guides, Memoirs & Stories, Study Notes & Learning Resources, and Digital Library E-Book manuscripts. Each content type has its own editorial standards and length guidelines — refer to the relevant Knowledge Hub section page for full details. |
| How long does the editorial review take? Most submissions receive a decision within 7 to 14 business days. Academic publications and longer manuscripts may take up to 21 business days. You will receive an acknowledgement email when your submission is received and a decision email when the review is complete. |
| What happens if my submission is not accepted? The editorial team will provide written feedback explaining why the submission was not accepted and what would need to change for resubmission to be considered. Rejection is not permanent — revised submissions addressing the editorial feedback are welcome. |
| Can I update or correct a published piece after it has gone live? Minor corrections — typographical errors, outdated links, or factual updates — can be requested via the Editorial & Submission Support form. Substantive rewrites require a new submission. All updates are noted with a revision date on the published piece. |
| Can I remove a published piece from the platform? Yes. Removal requests are processed within five business days. Submit your request via the Editorial & Submission Support form and select “Request to remove published content” as your request type. Once removed, the content is unpublished and excluded from future indexing. Removal is irreversible. |
| Do I retain ownership of content I publish on ExpertCareerGuide.com? Yes. You retain full intellectual ownership of everything you publish. ExpertCareerGuide.com publishes your work under your verified contributor profile with your full attribution — the platform does not claim ownership, repurpose, or commercialise your content. You may republish your work elsewhere with appropriate credit to ExpertCareerGuide.com as the original publisher. |
| Can I use AI tools to help write my submission? AI tools may be used for grammar editing, structural assistance, and drafting support. The expertise, ideas, analysis, and intellectual contribution in the final submission must be authentically your own. Wholly AI-generated content submitted without meaningful human authorship is not accepted and will be rejected on review. |
Digital Library & E-Books
What is the Digital Library? The Digital Library is ExpertCareerGuide.com’s collection of e-books and interactive digital publications — available in FlipHTML5 interactive reader format. The library includes both free titles (open access, no account required) and paid titles (purchased via WooCommerce checkout). Browse the Digital Library at expertcareerguide.com/knowledge-hub/digital-library.
How do I read a free e-book? Free e-books open directly in the FlipHTML5 interactive reader — no account and no payment required. Click “Read Free” on any free title card in the Digital Library to open it immediately in your browser.
How do I purchase a paid e-book? Click the purchase button on the e-book’s individual page in the Digital Library. You will be taken to the WooCommerce checkout. Payment is accepted via PayMongo (GCash, Maya, credit and debit cards) for Philippine buyers and PayPal for international buyers. After successful payment, your e-book is immediately accessible from your account dashboard.
Where do I find my purchased e-books? Purchased e-books are accessible from your account dashboard under “My Purchases” or “My E-Books.” You can access them at any time — there is no expiry on purchased titles.
Can I get a refund on a purchased e-book? Refund requests are considered on a case-by-case basis. If you experienced a technical issue that prevented access, or if the purchased title was significantly different from its description, contact the support team via the Account & Billing Support form within 7 days of purchase. Include your order number and a description of the issue.
Can I share my purchased e-book with others? Purchased e-books are licensed for personal use by the purchasing account holder. Sharing login credentials, redistributing purchased files, or making e-book content publicly available without authorisation is a violation of the platform’s Terms of Service and the author’s intellectual property rights.
Are e-books available in print? Physical print editions are not currently available through ExpertCareerGuide.com. Physical book availability may be introduced for selected titles in future. Check the individual e-book page or the Digital Library for updates on specific titles.
I completed payment but cannot access my e-book. What should I do? First try refreshing your account dashboard and signing out then back in — access occasionally takes a few minutes to process after payment. If the e-book is still not accessible after 15 minutes, contact the Account & Billing Support team with your payment reference number and the title you purchased.
Affiliate Program
What is the ExpertCareerGuide.com Affiliate Programme? The Affiliate Programme allows registered platform members to earn a commission on every e-book sale they refer through their unique referral link. The standard commission rate is 30% per paid e-book sale. Members also earn a ₱50 registration bounty for every new platform member who registers via their referral link. The programme is exclusively open to registered ExpertCareerGuide.com members.
How do I join the Affiliate Programme? Go to expertcareerguide.com/affiliate-programme and complete the affiliate application form. You must be a registered platform member to apply. Applications are reviewed within 3 to 5 business days. Approved affiliates receive an email with access to their affiliate dashboard and unique referral links for all current Digital Library titles.
How are commissions tracked? Commissions are tracked via your unique referral link using a 30-day cookie attribution window. Any purchase made within 30 days of a visitor clicking your referral link is automatically attributed to your account and credited to your commission balance in your affiliate dashboard.
When and how are commissions paid? Commissions that have cleared the 14-day verification window and reached the ₱500 minimum payout threshold are paid on the 15th of the following month. Philippine affiliates are paid via PayMongo to their GCash, Maya, or bank account. International affiliates are paid via PayPal.
What is the verification window and why does it exist? All commissions are held for 14 days after the sale date to allow for refund and dispute resolution. If a buyer requests a refund within this window, the associated commission is reversed. This protects the programme from commission fraud and ensures only genuine sales generate payouts.
My commission is not showing in my dashboard. What should I do? First check that the sale occurred within your 30-day cookie window and that the buyer completed checkout using your referral link. If you believe a commission has been missed despite a confirmed sale, contact the Account & Billing Support team with the date of the sale, the title purchased, and any evidence you have of the referral. The team will investigate within 2 business days.
Can I use my own referral link to purchase e-books? No. Self-referral is prohibited and any commissions generated through self-purchase will be voided. Repeated self-referral attempts may result in suspension from the programme.
Will the programme expand to cover sessions and other products? Yes — the programme is designed with future expansion in mind. Session bookings, subscription plans, and bundle purchases may be added as the platform grows. Active affiliates will be notified before any new product categories are introduced.
Expert Profiles & Listings
How do I become a listed expert on the Browse Experts directory? Register as an Expert (Vendor) account at expertcareerguide.com/register or upgrade your existing Member account to Expert status. Complete your expert profile — including your full name, professional bio, credentials, areas of expertise, and a profile photo. Once your profile is verified by the platform team, you can list your sessions and go live on the Browse Experts directory.
How long does expert profile verification take? Profile verification typically takes 3 to 5 business days. The platform team reviews your professional background and credentials before approving your expert listing. You will receive an email notification when your profile is approved.
What information should I include in my expert profile? A strong expert profile includes your full name and credentials, a professional photo, a 75 to 100 word bio, specific areas of expertise, your educational background, years of professional experience, and at least one active session listing. Profiles with complete information and a professional photo receive significantly more bookings than incomplete profiles.
How do I list a session? From your expert dashboard, go to “Add Listing” or “Add Service” — the exact label depends on your HivePress theme settings. Complete the session listing fields including session title, description, session type (15-minute intro, 30-minute, 60-minute, or 90-minute), pricing, and availability. Published listings appear immediately on your expert profile and in the Browse Experts directory.
Can I offer free sessions? Yes. Free sessions are strongly recommended for new experts as they lower the barrier to a first booking and help you build a session history on the platform. Martin Asturias, the platform founder, offers a free 15-minute introductory session as a model for this approach.
How do I manage my availability calendar? Availability is managed from your expert dashboard. You can open specific time slots, block dates when you are unavailable, and set recurring availability windows. Keep your calendar updated to avoid missed bookings or scheduling conflicts.
Can I offer sessions in a language other than English? Yes. Add your spoken languages to your expert profile so visitors can filter by language. Sessions in Filipino and other Philippine languages are welcome — indicate this clearly in your session listing description.
Technical Issues
The website is not loading properly. What should I do? First try refreshing the page. If the issue persists, try clearing your browser cache and cookies — go to your browser settings and clear browsing data, then reload the page. If you are on mobile, try switching between Wi-Fi and mobile data. If the problem continues across multiple browsers or devices, submit a Technical Support request with your device details and a description of what you are seeing.
I cannot sign in to my account. What should I do? First confirm you are using the correct username or email address and password. Try the “Forgot password?” link on the sign-in form to reset your password. If you can sign in on a different device or browser, the issue may be browser-specific — clear your cache and cookies. If you still cannot sign in, submit a Technical Support request or contact us via the Contact Us form.
The FlipHTML5 e-book reader is not loading. What should I do? FlipHTML5 requires an active internet connection and a modern browser. Try the following in order — refresh the page, switch to a different browser (Chrome and Firefox are recommended), disable browser extensions or ad-blockers that may be blocking the reader, and check that your browser is up to date. If the reader still does not load, submit a Technical Support request with your browser and device details.
I am getting an error at checkout when trying to purchase an e-book. What should I do? Payment errors at checkout can be caused by several things — an expired card, insufficient GCash or Maya balance, a PayPal account issue, or a temporary payment gateway error. Try the following — check your payment method balance or card validity, try a different payment method, and attempt the purchase again after a few minutes. If the error persists, submit an Account & Billing Support request with the error message you received and the payment method you were using.
The session booking calendar is not showing any available slots. What should I do? If an expert’s booking calendar shows no available slots, it is likely because the expert has not yet opened availability windows in their dashboard. Try checking back later or send the expert a message via their profile to enquire about availability. If you believe there is a technical error preventing available slots from displaying, submit a Technical Support request with the expert profile URL.
I submitted my contributor form but did not receive a confirmation email. What should I do? Check your spam or junk folder first. Confirmation emails from automated forms are frequently filtered. If the email is not there after 10 minutes, submit an Editorial & Submission Support request confirming the title of your submission and the email address you used — the team will manually confirm receipt.
Community Standards
What are the platform’s community standards? ExpertCareerGuide.com is built on four principles — credibility over popularity, guidance over information overload, ownership over dependency, and community over competition. All members, contributors, and experts are expected to engage honestly, respectfully, and in genuine service of the community. The full community standards are published in the Terms of Service at expertcareerguide.com/legal-policies/terms-of-service/
What content is not allowed on the platform? The platform does not accept plagiarised, defamatory, discriminatory, misleading, or promotional content. Expert profiles must not misrepresent credentials. Session guidance must be honest and genuinely in the interest of the person being advised. AI-generated content submitted without meaningful human authorship is not accepted. Spam, affiliate abuse, and self-referral are prohibited. Full content and conduct guidelines are in the Terms of Service.
How do I report inappropriate content or a guideline violation? Use the Report an Issue pathway on the Support Center. All reports are reviewed by the platform team — urgent reports within 24 hours, standard reports within 2 business days. You may report anonymously if preferred.
What happens when a guideline violation is reported? The platform team reviews every report. Depending on the finding, outcomes may include content removal, a warning to the account holder, temporary account suspension, or permanent account termination. The reporting member is notified of the outcome where contact details were provided.
Can I appeal a decision about my account or content? Yes. If you believe a moderation decision was made in error, submit an appeal via the Contact Us form within 14 days of the decision. Appeals are reviewed by a senior member of the platform team and a decision is provided within 5 business days.
Legal & Privacy
Where can I find the Terms of Service and Privacy Policy? All legal documents are published at expertcareerguide.com/legal-policies/ — including the Terms of Service, Privacy Policy, Cookie Policy, Registration Terms, and Affiliate Programme Terms.
Does ExpertCareerGuide.com sell my personal data? No. ExpertCareerGuide.com does not sell, share, or commercialise member personal data. Your information is used solely to operate your account and deliver platform services. The full data handling policy is in the Privacy Policy at expertcareerguide.com/legal-policies/privacy-policy/
How do I request deletion of my personal data? Submit a data deletion request via the Contact Us form. Under applicable data protection law, you have the right to request deletion of your personal data. The platform will process deletion requests within 30 days. Note that deleting your account and personal data is irreversible — all content, session history, and affiliate records associated with your account will be permanently removed.
How does the platform handle cookies? ExpertCareerGuide.com uses cookies for essential platform functionality, session management, and affiliate attribution tracking. The full Cookie Policy is available at expertcareerguide.com/legal-policies/cookie-policy/ You can manage cookie preferences through your browser settings.
I believe my copyright has been infringed on the platform. How do I report it? Submit a DMCA or copyright infringement report via the Report an Issue form — select “Copyright or intellectual property concern (DMCA)” as your report type. Include the URL of the infringing content, the original source of your work, and your relationship to the copyrighted material. The platform team will review and respond within 3 business days.What is the platform’s refund policy? Refund policies differ by product type. For e-books — refund requests are considered within 7 days of purchase for technical access issues or significant misrepresentation of content. For sessions — refund policies are set by individual experts and displayed on their session listing before booking. For affiliate program issues — contact the Account & Billing Support team. All refund requests are reviewed individually.